DISSEMINATING EXTRA-ROLE SERVICE BEHAVIOR IN THE PUBLIC SECTOR: THE EFFECT OF HEALTH-ORIENTED LEADERSHIP AND WORK ENGAGEMENT

Abstract

This study focused on health-oriented leadership (HoL), attempting to determine whether this new type of leadership affects extra-role service behavior either directly or indirectly (through work engagement). Data were collected from public employees working in the service sector in a province in Turkey through the convenience sampling method. The study hypotheses were tested with structural equation modeling (SEM) using the SmartPLS software. The analysis findings have revealed that the perception of health-oriented leadership positively affects extra-role service behavior. Moreover, this effect was present not only directly, but also indirectly (through work engagement). The findings have also confirmed that health-oriented leadership is important in increasing public employees' engagement and extra-role service behaviors. Therefore, it was determined that health-oriented leadership brings positive outcomes in the public sector.